top of page
_2TH1468-HDR.jpg

K&T Cleaning Services
Terms & Conditions

By utilizing our website to book services, you agree to adhere to the following terms and conditions. If you do not consent to these terms, please refrain from booking services with us.

 

Booking Confirmation:

Booking services online does not guarantee a specific date/time, you will receive confirmation via email, text message or phone.

To secure your cleaning date and time, a hold will placed on the card in the full amount at 8:00 AM on the day of the booking. 

We require a minimum of 24 hours' notice for cancellations or rescheduling to accommodate our cleaners' schedules and arrange replacement jobs.

Failure to notify us at least 5 hours before your scheduled appointment, you will be charged 50% of the service amount. This fee is non-refundable.

Clients may reschedule their cleaning up to 24 hours prior to the scheduled appointment, with a maximum of 3 reschedules. Exceeding 3 reschedules we reserve the right to cancel the booking.

 

Cleaning Crew:

Our teams typically consist of one to two cleaners, occasionally requiring additional personnel based on task complexity or scheduling constraints. We aim to limit staff rotation while ensuring adequate cross-training among our cleaning technicians.

All our employees undergo rigorous background screenings and training, ensuring integrity and accountability among our staff.

 

Right To Refuse Service:

We reserve the right to deny or terminate service in circumstances involving safety concerns, inappropriate situations, weapons on-premises, severe clutter, or disconnected utilities.

Our employees may choose to leave if faced with an unsanitary environment or if they feel unsafe or threatened. If a booked cleaning is deemed unreasonable, our cleaners may refuse service on-site, with a resulting cancellation fee.

 

Cleaning Day Preparation:

Your cleaning price assumes our cleaners will focus entirely on the cleaning process. We request a few minutes of tidying up to grant easy access to areas/surfaces to be cleaned. Should you require our cleaners to perform these tasks, please inform our office in advance to adjust the cleaning fee accordingly.

 

Add-On Services (Available at Extra Charge):

  • Use of Eco-friendly Products

  • Interior Window Cleaning

  • Detailed Blinds Cleaning

  • Baseboard Detailing

  • Interior Kitchen Cabinet Cleaning/Organizing

  • Interior Oven Cleaning

  • Interior Fridge Cleaning

  • Pet Hair Removal

  • Mold/Mildew Removal in Shower & Tub

  • Sweeping Inside Garage

  • Patio Furniture Dusting/Wiping

  • Wood Furniture Shining/Polish

  • Allergy-sensitive property vacuum

 

Pets:

While we accommodate pets during cleaning, we request limited indoor pet activity for efficiency and safety reasons. If a pet becomes anxious or poses a safety concern, we reserve the right to remove our employees from the premises.

Employees are instructed not to enter a house if they perceive a pet as a threat. If a cleaning technician's removal is due to aggressive pets, our cancellation policy will apply.

 

Service Fees:

While our instant prices are based on extensive experience, adjustments may occur based on the actual condition of the house. We will notify you if additional time is required. Failure to reach you will result in the crew's departure and a cancellation fee.

We reserve the right to reassess rates based on the time needed to meet the client's standards. Any significant deviation from the original bid will prompt contact from us to discuss price or service revisions.

 

Payments:

Payment is required on the day of the cleaning and can be completed using major debit or credit cards.The card on file will be charged upon the completion of the service as per the payment requirement for the cleaning appointment.

 

Refund Policy:

We do not offer refunds. In the event of an error, contact us within 24 hours, and we will rectify it at no charge.

 

Recurring Service Discount:

Discounts for recurring services will be applied starting from the second cleaning session onward. Members can enjoy discounted rates on subsequent cleanings, rewarding your commitment to consistent service. However, in cases where scheduled cleanings are skipped, resulting in a lower frequency than initially agreed upon, the price for subsequent cleanings will be adjusted accordingly to reflect the updated service frequency.

 

Rate Increases:

Client rate adjustments may occur during the year due to changes in service frequency or home/living situations. Annually, the rate may increase by a maximum of 8% of the current rate.

 

Lockouts:

Clients are responsible for providing access to the service location on the scheduled day. Failure to grant access will result in a cancellation fee of 50% of the booking amount after a 20-minute grace period. This fee compensates for lost revenue and travel time. To avoid this fee, provide a key or entry code.

 

Rescheduling & Cancellations:

We kindly request a minimum 24-hour notice for cancellations or rescheduling of cleaning appointments. Failure to provide this notice may result in a 50% cancellation fee. However, for the convenience of our CleanEase Club members, the cancellation fee for a single clean will be waived for cancellations if the clean is rescheduled.

 

CleanEase Club Membership:

Each homeowner receives a personalized service plan tailored specifically to meet their unique needs. Our pricing model is based on the provided service plan, ensuring a customized approach that fits your requirements perfectly. The total monthly amount is calculated based on the frequency of cleans within the membership, billed on the same day each month corresponding to the first date of your membership agreement. Membership within the CleanEase Club automatically renews monthly for uninterrupted service. Members can benefit from discounts for recurring services starting from the second cleaning session onwards, rewarding your commitment to consistent service.

 

CleanEase Club Cancellations:

We prioritize service reliability and aim to provide flexible scheduling and booking options for CleanEase Club members. As a CleanEase Club member, you benefit from unlimited rescheduling options to better accommodate your changing needs. Should you wish to cancel your membership, you have the freedom to do so at any time. Please note that a cancellation fee equivalent to the cost of one service clean applies upon cancellation.

Alarm:

For homes with security systems, ensure they are off or provide our office with the code and usage instructions. Notify us of any code changes to prevent a lockout fee.

 

Use of Homeowner’s Vacuum and other Equipment:

Using your vacuum or other equipment is at your request and liability. We are not responsible for its maintenance or repairs. In the event that the homeowner's equipment is non-functional during our visit, we regret that we will be unable to complete tasks associated with the use of said equipment.

 

Cleaning Supplies:

We provide the necessary equipment and products for cleaning. If you request green cleaning products or provide your supplies, we are not liable for any associated damages.

 

Items We Cannot Clean:

We are unable to assume liability for mold-related risks or clean hoarding environments, areas containing animal/human bodily fluids, litter boxes, cages, or excretions. Furthermore, we cannot clean items within curio cabinets, especially fragile or irreplaceable items, as they may contain valuable objects. Should you request cleaners to address these areas, it will be at your own risk, and we cannot be held liable for any resulting damage or breakage of objects.

 

Unreachable Areas & Heavy Items:

For safety reasons, our employees cannot climb higher than a step stool or move objects over 35 pounds. Please move heavy items before cleaning.

 

Breakage/Damage & Loss Policy:

Our cleaners exercise care during cleaning. We carry insurance for damages caused by our cleaners. We are not liable for damage due to normal wear and tear, improper installation, or undisclosed fragile items.

Notification of breakage/loss must be made within 24 hours. We attempt identical replacements but cannot guarantee them.

 

Cleaners Arrival Window:

While we strive to accommodate specific times, no times are guaranteed. We schedule within time windows to minimize drive time. Circumstances like traffic or weather may cause slight deviations from the scheduled appointment time.

 

Holidays:

We do not provide services on certain holidays. If your scheduled day falls on a holiday, we will reschedule the appointment.

 

Inclement Weather:

Closure due to inclement weather will be determined by local school closures or when road conditions are deemed unsafe or impassable. This may include severe thunderstorms, icy roads, flooding, or tornado watch/warning. During such instances, our services will not be available for the safety of our staff and clients.

 

Keys:

For security, we request clients provide a lockbox for storing house keys. If a key is left unsecured, we cannot be held liable for any resulting damages or theft.

 

Non-Solicitation of K&T Cleaning Services Employees:

Clients agree not to solicit or hire our cleaning employees directly. Our employees undergo extensive vetting and training before entering clients' homes.

 

Governing Law:

Claims related to our website are governed by the laws of the State of Missouri without regard to conflict of law provisions.

 

Terms & Conditions Changes:

We reserve the right to modify these terms and conditions without prior notice.

Get in Touch

10.png

Have questions or ready to schedule your next cleaning service? Reach out to us today! Our friendly team is here to assist you. Contact us to experience the Gentry Method difference!

bottom of page